Can Starbucks Touch Your Soul?

When an organization is being authentic, you can feel it. Even when its character is being expressed in a very small way, or through a very small action, an organization’s […]

Gilmore and Pine's Authenticity Paradox

The authenticity paradox, as defined by James H. Gilmore and B. Joseph Pine II in their book “Authenticity: What consumers really want”, contains the following axioms: If you are authentic, […]